Systems Engineers(L2)

Job Description:

We are seeking experienced Systems Engineers (L2) to support and manage high-availability,

real-time production environments. This role focuses on Linux-based infrastructure, containerized deployments, cloud/on-prem environments, and enterprise messaging platforms such as WhatsApp and RCS.

1.Production Support & Incident Management

Provide 24/7 support for mission-critical production systems.

Perform deep troubleshooting, log analysis, and Root Cause Analysis (RCA).

Reduce recurring incidents through permanent fixes and automation.

Resolve database-related issues and performance bottlenecks.

Manage end-to-end A2P campaign troubleshooting across messaging platforms (WhatsApp /

RCS)

2.Deployments & Release Management

Execute deployments, patches, and version upgrades in test and production environments.

Support CI/CD pipelines and controlled release rollouts.

Manage Linux-based application installations and configurations.

Perform post-deployment validations ensuring minimal to zero downtime.

3. Monitoring & Observability

Monitor platform health using tools such as Grafana.

Work with Prometheus for metrics collection and alerting (good to have).

Track system performance metrics including CPU, memory, disk, and database.

Proactively identify capacity risks and prevent service degradation

4.Infrastructure & Platform Management

Manage Linux-based environments (on-premises and cloud).

Work with Docker (Kubernetes knowledge is an added advantage).

Provide Java application support and troubleshooting.

Configure networking and ensure security compliance.

Use Jira for incident tracking and change management.

5.Automation & Scripting

Develop automation scripts using Python, Shell, or Ansible.

Automate operational tasks to improve efficiency and reduce manual errors.

Build health-check tools and log analysis utilities.

Required Qualifications & Skills:

B.E / B.Tech / MCA in Computer Science or related discipline.

3+ years in Systems Engineering, Production Support, or SRE.

Experience in Telecom / CPaaS / SaaS environments preferred.

Strong Linux/Unix administration and SQL troubleshooting skills.

CI/CD understanding and containerization knowledge (Docker; Kubernetes is a plus).

Networking fundamentals (TCP/IP, HTTP, API troubleshooting).

Behavioral Competencies:

Strong analytical and problem-solving skills.

Ability to work under pressure in high-availability environments.

Willingness to work rotational shifts and on-call schedules.