Job Portal Logo
LoginSign Up

Systems Engineer

Cognizant

1 - 3 years

Chennai

Posted: 26/02/2025

Job Description



Job Summary

We are seeking a motivated Systems Engineer with 0 to 1 year of experience to join our dynamic team. The ideal candidate will have experience in Change LifeCycle Management Incident Management End User Tools - Nexthink Service Desk Service Now Windows Networking and Desktop Support - Remote. This role is hybrid with day shifts and does not require travel.


Responsibilities

  • Provide technical support for Change LifeCycle Management processes to ensure smooth transitions and minimal disruptions.
  • Manage and resolve incidents efficiently using Incident Management protocols to maintain system stability.
  • Utilize End User Tools
  • Nexthink to monitor and enhance user experience and system performance.
  • Offer support through the Service Desk addressing user queries and issues promptly.
  • Operate and maintain Service Now for effective IT service management and workflow automation.
  • Administer Windows systems ensuring optimal performance and security.
  • Implement and troubleshoot networking solutions to maintain robust and reliable connectivity.
  • Deliver remote desktop support to users resolving technical issues and providing guidance.
  • Collaborate with team members to ensure seamless IT operations and user satisfaction.
  • Contribute to the development and implementation of IT policies and procedures.
  • Assist in maintaining documentation for IT systems processes and incidents.
  • Participate in training sessions to stay updated with the latest technologies and best practices.
  • Support IT security initiatives to protect company data and systems.

    • Qualifications

  • Possess a basic understanding of Change LifeCycle Management and Incident Management.
  • Have hands-on experience with End User Tools
  • Nexthink and Service Desk operations.
  • Demonstrate proficiency in using Service Now for IT service management.
  • Show competence in managing Windows systems and networking solutions.
  • Exhibit skills in providing remote desktop support and troubleshooting.
  • Nice to have experience in IT Security and Finance & Accounting domains.
  • Ability to work effectively in a hybrid work model with day shifts.
  • Strong communication and problem-solving skills.
  • Eagerness to learn and adapt to new technologies and processes.
  • Team-oriented mindset with a focus on delivering high-quality support.
  • Attention to detail and commitment to maintaining system integrity.
  • Willingness to contribute to the companys purpose and societal impact.

    • Certifications Required

  • ITIL Foundation Certification CompTIA A+ Microsoft Certified: Windows Server Fundamentals

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

    Services you might be interested in

    One-Shot Campaign

    Reach out to ideal employees in one shot!

    The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).

    getmereferred logo Know more