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Systems Engineer

Cognizant

4 - 6 years

Bengaluru

Posted: 26/02/2025

Job Description



Job Summary

We are seeking a Systems Engineer with 1 to 4 years of experience to join our team. The ideal candidate will have expertise in Service Desk - UAM and a strong background in the Hi-Tech domain. This hybrid role requires a proactive individual who can manage day-to-day operations effectively and contribute to our companys success. The position does not require travel and operates during day shifts.


Responsibilities

  • Provide technical support and troubleshooting for Service Desk
  • UAM related issues.
  • Oversee user account management processes ensuring compliance with company policies.
  • Implement and maintain systems to enhance user experience and operational efficiency.
  • Collaborate with cross-functional teams to resolve technical challenges and improve service delivery.
  • Monitor system performance and proactively address potential issues to minimize downtime.
  • Develop and maintain documentation for system configurations processes and procedures.
  • Assist in the development and implementation of IT policies and best practices.
  • Conduct regular system audits to ensure data integrity and security.
  • Train and support end-users on system functionalities and best practices.
  • Participate in the planning and execution of system upgrades and migrations.
  • Provide input on technology solutions to improve business processes and outcomes.
  • Ensure all systems comply with industry standards and regulatory requirements.
  • Contribute to the continuous improvement of IT services and support.

    • Qualifications

  • Must have experience in Service Desk
  • UAM and user account management.
  • Should have a strong background in the Hi-Tech domain.
  • Must possess excellent troubleshooting and problem-solving skills.
  • Should have experience with system monitoring and performance tuning.
  • Must be able to work collaboratively with cross-functional teams.
  • Should have strong documentation and communication skills.
  • Must be proactive in identifying and addressing potential system issues.
  • Should have experience in training and supporting end-users.
  • Must be familiar with IT policies and best practices.
  • Should have experience in conducting system audits.
  • Must be able to contribute to system upgrades and migrations.
  • Should have knowledge of industry standards and regulatory requirements.
  • Must be committed to continuous improvement of IT services and support.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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