Job Summary
As a Systems Engineer you will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. You will work closely with the service desk team to resolve issues maintain systems and implement improvements. This role requires a proactive approach to problem-solving and a strong understanding of IT systems and networks.
Responsibilities
Provide technical support to end-users and resolve IT-related issues in a timely manner.Maintain and monitor IT infrastructure including servers networks and applications.Implement and manage system updates patches and security measures to ensure system integrity.Collaborate with the service desk team to identify and resolve recurring issues.Document and maintain accurate records of system configurations changes and incidents.Assist in the development and implementation of IT policies and procedures.Conduct regular system audits to ensure compliance with company standards and industry best practices.Troubleshoot hardware and software issues and provide solutions to minimize downtime.Support the deployment of new technologies and systems to enhance operational efficiency.Provide training and support to end-users on IT systems and applications.Participate in the planning and execution of IT projects and initiatives.Monitor system performance and proactively address potential issues to prevent disruptions.Ensure data backup and recovery processes are in place and functioning correctly.
Qualifications
Possess a strong understanding of IT systems networks and applications.Have experience with service desk operations and providing technical support.Demonstrate excellent problem-solving skills and the ability to troubleshoot complex issues.Exhibit strong communication skills and the ability to work effectively with end-users and team members.Show proficiency in managing system updates patches and security measures.Have the ability to document and maintain accurate records of system configurations and incidents.Be familiar with IT policies procedures and industry best practices.Display a proactive approach to identifying and resolving IT-related issues.Have experience with system audits and ensuring compliance with company standards.Be capable of supporting the deployment of new technologies and systems.Show the ability to provide training and support to end-users on IT systems.Demonstrate the ability to monitor system performance and address potential issues proactively.Ensure data backup and recovery processes are in place and functioning correctly.
Certifications Required
CompTIA A+ ITIL Foundation Microsoft Certified: Azure Fundamentals