Systems Analyst (5 - 7 years of experience in Application Support, L2 Level Support, Microsoft Dynamics 365 application only)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization, prioritizing customer experience and end-user support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction. The Contact Center Support team is responsible for the support and maintenance of the Contact Center platform solutions. The identified resource will be accountable for daily operations, platform maintenance, and support activities.

Role & Responsibility

• Provide Level 2 support for Microsoft Dynamics 365 (MSD 365) applications.

• Respond to and resolve user issues and inquiries via phone, email, or service now.

• Troubleshoot and diagnose issues related to MSD 365 functionalities.

• Escalate complex issues to higher-level support or technical teams.

• Monitor system performance and ensure optimal operation.

• Document supports interactions and solutions in the knowledge base.

• Assist in user training and onboarding for MSD 365.

• Maintain a high level of customer satisfaction through effective communication and problem-solving.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications

• Bachelor's degree in IT or a related field with 8 years of experience.
• Minimum 5 years of experience in developing and supporting Microsoft Dynamics 365 applications.
• Hands on experience with Microsoft Dynamics 365 applications and Power Apps.
• Exceptional communication and interpersonal skills.
• Strong problem-solving capabilities and meticulous attention to detail.
• Identify automation opportunities to reduce manual efforts.
• Provide solution to prevent future issue to improve application support matrix.
• The ability to work both independently and collaboratively within a team.
• Experience with ServiceNow is an additional advantage

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.