Systems Analyst 4-Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a member of the CSS (ACS) organisation, your focus is to deliver bespoke annuity or T&M professional services to the Oracle customers while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer and technical escalated issues within the scope agreed with the customers, mostly being at customer’s site. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and called out issues.
•10+ Years of experience in Oracle DB and associated technologies.
•Available to work in 24X7 when needed
•Trouble shooting of DB, RAC, OGG & ODG
•Strong Performance tuning skills – Query level tuning / DB tuning / Memory level tuning.
•Exposure to Oracle Engineered System is desirable.
•Experience implementing high availability & security option/features of Oracle Database.
•Experience in leading a small technical team and managing the customer situation till the resolution.
•Will the SPOC for customer in managing a technical situation for restoring the system or getting the technical problem resolved to the customer's satisfaction.
• Experience implementing high availability & security option/features of Oracle Database.

Career Level - IC4