ServiceNow Senior Developer/Tech Lead:
Roles & Responsibilities include:
- At least 8+ years of experience in ITSM, ITBM, HRSD Business Process Consulting, implementation in ServiceNow, Architecture/Design / end to end platform roll out.
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At least 4 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment
- Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)
- Works with internal process managers and ServiceNow administrators to implement and support all ServiceNow modules
- Sound knowledge of Service Now application(s) integration with third party systems/applications.
- Ability to take initiative to identify the work required and either organising, facilitating or performing the work
- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
- Participates in the configuration of new applications or suites during planning, development, and rollout phases
- Contributes to the strategic development of new platform customizations, as needed, based on customer needs
- Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
- Lead, mentor and manage team of ServiceNow support analyst and engineers.
- Oversee the resolution of technical incident and service request within the SLA.
- Ensure root cause analysis (RCA) for recurring incidents and implement preventive measures.
Skills Required:
- Should be able to lead and manage a team.
- Hands-on experience with Glide Script, JavaScript, XML, JSON and Web Service APIs.
- Able to understand & parse XML, JSON and other data formats.
- Understanding of HTML, CSS, AngularJS, Bootstrap coding.
- Experience on server side, client side & service portal way of coding of ServiceNow.
- Certification: Must have
- ServiceNow Admin Certified.
- ServiceNow Implementation specialist in ITSM.
- ITIL Foundation.
ServiceNow - IT Service Management