System Engineer

Job Title: L1 Dynatrace Engineer

Experience Required: 6 months 3 years

Location: Mumbai

Employment Type: Full Time

Shift: Rotational

Job Summary:

We are looking for an entry to mid-level L1 Dynatrace Engineer with hands-on experience in Dynatrace monitoring tools. The ideal candidate should have practical exposure to OneAgent installation, basic application monitoring, and infrastructure monitoring. This role is focused on supporting, configuring, and maintaining Dynatrace monitoring environments to ensure smooth application performance and availability.

Key Responsibilities:

• Perform installation, configuration, and troubleshooting of Dynatrace OneAgent across various environments.
• Monitor applications, servers, and infrastructure using Dynatrace dashboards and alerts.
• Assist in setting up and configuring Dynatrace monitoring for applications, services, and hosts.
• Analyze basic performance issues and help identify root causes using Dynatrace tools.
• Create and maintain monitoring dashboards and reports as per requirements.
• Respond to monitoring alerts and escalate issues to higher-level teams when required.
• Work with application and infrastructure teams to enable monitoring for new applications.
• Perform regular health checks of Dynatrace environments.
• Assist in documentation of monitoring processes and configurations.
• Provide L1 level support for Dynatrace-related incidents and service requests.

Required Skills and Qualifications:

• 6 months to 3 years of experience in Dynatrace monitoring support.
• Hands-on experience with Dynatrace OneAgent installation and configuration.
• Basic understanding of application performance monitoring (APM).
• Knowledge of Windows and/or Linux operating systems.
• Understanding of infrastructure monitoring (CPU, memory, disk, network).
• Familiarity with troubleshooting performance issues using monitoring tools.
• Ability to analyze alerts and take initial corrective actions.
• Good communication and coordination skills.

Good to Have:

• Exposure to cloud environments (AWS, Azure, or GCP).
• Basic knowledge of networking and server architecture.
• Experience with ITSM tools like ServiceNow, Jira, etc.
• Understanding of DevOps tools and CI/CD environments.
• Knowledge of scripting (PowerShell, Bash, etc.)

Education:

• Bachelors degree in Computer Science, IT, or related field (preferred).

Key Attributes:

• Strong analytical and problem-solving skills
• Willingness to learn and grow in monitoring tools
• Team player with good interpersonal skills
• Ability to work in 24x7 support environments (if required)