Required Technical Skills
Technologies:
• Unix/Linux Shell Scripting
• Oracle / PL-SQL / MySQL (Hands-on experience in any one is sufficient)
• Tools & Platforms:
• Incident Management: ServiceNow, AppDynamics, Dynatrace, Splunk, Manage Engine
• ITSM & Monitoring Tools
• Additional Skills:
• ITIL framework knowledge
• Basic understanding of Banking domain
Roles & Responsibilities
• Perform daily application health checks and system housekeeping activities
• Monitor application logs, jobs, and ticketing tools
• Handle Level 1 incidents via monitoring tools and ITSM platform
• Triage and escalate incidents or service requests as per SOP
• Log and manage P3/P4 incidents within SLA timelines
• Interact with customers and create support tickets
• Resolve SOP-based issues and ensure adherence to Response & Resolution SLAs
Domain Exposure (Preferred/To Learn)
• Cards & Payments
• Branch Operations, Channels, and Wholesale Banking
• Core Banking, Corporate Actions
• Treasury, Finance & Accounts, Risk
• Integration with banking systems
Work Environment
• Full-time work from office (Monday to Friday)
• Must be flexible to work in rotational shifts
• Shift allowances provided in addition to CTC
• Collaborative work environment with cross-location teams
Soft Skills
• Strong communication and interpersonal skills
• Good team player with adaptability
• Willingness to learn and grow within the banking domain