System Administrator

Position: IT System Administrator

Reports To: IT Manager

Location: Hyderabad(US shifts)

Job Overview

The IT System Administrator is responsible for ensuring system uptime and providing technical support for business-critical applications. This role involves managing and maintaining enterprise systems that support day-to-day operations. The position requires coordination with technical teams across global locations, including headquarters in Los Angeles and offices in Asia and Europe.

Key Responsibilities

• Support, maintain, and manage enterprise applications, including but not limited to:
• Software packaging and deployment
• Virtual Desktop Infrastructure (VDI) management
• macOS enterprise management
• Antivirus console administration
• Multi-Factor Authentication (MFA)
• Microsoft Exchange / Office 365 administration
• Provide support to production and back-office environments, ensuring 24/7 system uptime for all users.
• Support in-house Microsoft Windowsbased software and client-based systems.
• Act as the primary IT point of contact for clients during conference calls and face-to-face meetings when required.
• Serve as an escalation point and provide occasional 24/7 on-call support for major outages and critical client issues.
• Perform Active Directory management and cleanup (users, computers, groups, OUs).
• Support internal and external audits, including remediation activities.
• Manage and maintain login scripts and PAC files.
• Conduct software testing for different client environments.
• Stay current with emerging and improving technologies and provide recommendations to support organizational growth and operational efficiency.
• Provide feedback and reporting to senior management on system performance and improvement opportunities.

Qualifications & Experience

• Minimum 3+ years of experience as an IT professional or systems engineer.
• Strong customer service orientation with excellent written and verbal communication skills.
• Proven experience in documentation and solution delivery.
• Experience working in organizations with 1,000+ employees .
• Experience in BPO and/or service provider environments with multiple locations is a plus.
• Extensive experience with Windows-based enterprise systems, including:
• Active Directory
• Microsoft Exchange / Office 365
• Windows Server environments
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong communication skills to present plans, goals, feedback, and activities to individuals and groups across the organization.
• Fundamental knowledge of networking concepts, including routing and switching at LAN and WAN levels.

Technical Skills (Required)

• SCCM or equivalent software packaging and deployment tools
• Virtual Desktop Infrastructure (VDI)
• Active Directory administration (users, computers, groups, OUs)
• Microsoft operating systems (Windows 10, Windows 11, Windows Server)
• Group Policy management
• Basic project management experience