System Administrator 2-IT
Oracle
3 - 5 years
Noida
Posted: 15/11/2025
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Job Description
- Roles and Responsibilities
- Event Management
- Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools.
- Monitor and manage mission critical servers and applications in a mission critical 24x7 environment.
- Acknowledge Critical Alerts from monitoring tool in a timely manner.
- Initiate incident for every Critical alert observed on the monitoring system.
- Report any issues observed with monitoring system to management.
- Incident Management
- Responsible for Incident initiation.
- Responsible for carrying out initial Triage for alerts.
- Responsible for engaging technical resource groups for early restoration of services.
- Responsible for validation of applications/ services upon restoration.
- Responsible for initiation of bridge during major customer impacting events
- Responsible for sending timely communication to GBUs using communication tool.
- Responsible for prompt response of emails received during his/ her shift.
- Responsible to inform the shift lead on receipt of multiple alerts, which may result into major incident
- Call Handling
- Responsible to take calls on hotline in a professional manner.
- Use proper script for Greeting while receiving a call.
- Use proper script while placing a call “On Hold”.
- Use proper script while ending a call
- Make sure that the status is set to “Not-Ready” while moving away from desk.
- Make sure that Login Time is as per the agreed SLA.
- Maintenance
- Responsible for sending start/ stop notifications for planned maintenance.
- Responsible for service validation with GBUs after maintenance in certain agreed scenarios.
- Documentation
- Responsible for clear and correct documentation of incident progress along with relevant logs.
- Responsible for documentation of timelines accurately.
- Responsible for documentation of incident milestones for customer impacting events in the ticketing tool.
- Responsible for documentation of escalation performed along with their timelines in ticketing tool.
- Responsible for completion all the mandatory training and certifications.
About Company
Oracle Corporation is a global technology company best known for its enterprise software products and cloud solutions. It specializes in database management systems, cloud infrastructure, enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management software. Oracle helps organizations of all sizes manage, store, and analyze data efficiently, offering both on-premise and cloud-based solutions.
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