SVP-MCA QA Governance and Reporting - C14

MCA QA Governance and Reporting SVP

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s Manager’s Control Assessment (MCA) QA team within the Central Controls MCA Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The MCA Quality Assurance team is an integral part of the Central Controls MCA team that owns the enterprise-wide framework and execution of Manager Control Assessment program. The purpose of the MCA Quality Assurance team is to drive quality into the MCA program to ensure management can rely on MCA insight as the underlying data is timely, accurate and complete.

The MCA QA Governance and Reporting role holder will be responsible for reporting the results of Central Controls’ enterprise-wide MCA QA reviews to relevant governance forums. This role will report into the Global Head of Central Controls MCA QA and Scope of Operations.

In addition, this individual will locally manage a team of professionals based in Chennai India, who will:

• Challenge the quality of MCA policy, standard, procedures and practices;

• Verify that established standards and processes are followed and consistently applied;

• Validate the usage and mapping of non-MCA data sources in MCA;

• Recommend actions that address the root cause of identified operational weaknesses in order to prevent recurrence by changing design and/ or execution; and,

• Identify execution errors for prioritized remediation.

Responsibilities:

You will manage a team of professionals based in Chennai conducting Quality Assurance Reviews across all Business and Functions and you will be responsible for tasks including:

• Maintaining the Central MCA QA team’s governance routines in relation to the updates of applicable procedures and deck preparation for appropriate governance forums/meetings.

• Producing and updating training material for the Central Controls MCA QA team.

• Collaborating with Technology to create user stories for the development of a central MCA QA workflow tool.

• Reporting and sourcing of MCA Quality Assurance metrics to senior management.

• Track the status of and verify the completion of self-identified Issues and action plans by stakeholders.

• Proposing areas of MCA program and dependent data for review based on stakeholder input and analysis of related data.

• Supporting creation of QA Review scripts including proposed scope and sampling approach.

• Supporting the collation of data required for an MCA QA Review;

• Identifying common themes and conduct root cause analysis with recommended mitigation.

• Collating reports for senior management review and action.

• Developing stakeholder relationships across all lines of defence; and,

• Hiring, performance evaluation, career development and management of a team of based in Chennai

Qualifications

• 13+ years of relevant experience in MCA Quality Assurance and Business Risk and Control

• Sound ethical judgment regarding personal behaviour, conduct and business practices;

• Inquisitive, pragmatic, and commercial problem-solving approach, with excellent attention to detail;

• Comprehensive understanding of assurance (quality assurance/internal audit/ compliance testing), operational risk management, including industry standards and areas of regulatory focus;

• Excellent communication skills including the ability to explain complex issues clearly; and,

• Developing trusted relationships with a broad range of stakeholders.