SVC.POWER GENERATION FIELD SERVICE TECHNICIAN - LEVEL III

DESCRIPTION

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

RESPONSIBILITIES

Responsibilities for External Candidates

• Establish and develop productive customer relationships, ensuring prompt and efficient attention to customer needs.

• Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete complex repairs at customer sites.

• Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.

• Escalate unresolved issues to product specialists or supervisors.

• Coach and develop technicians and/or apprentices and transfer knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.

• Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.

• Complete training in line with skill and business requirements.

• Maintain service vehicle and tools for cleanliness and proper operation.

• Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues/incidents to site management and supervisors.

QUALIFICATIONS

Competencies for External Candidates

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

• Develops Talent: Developing people to meet both their career goals and the organization’s goals.

• Manages Complexity: Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.

• Manages Conflict: Handling conflict situations effectively, with minimal disruption.

• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.

• Health and Safety Fundamentals: Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety, fostering an injury-free workplace.

• Diagnostics Application: Translates customer complaints into a troubleshooting plan; troubleshoots issues following guided workflows, procedures, specialized equipment, and diagnostic software.

• Electronic Service Tool Application: Identifies and utilizes appropriate electronic tools for service events, maintenance, or diagnosis.

• Engine Systems Interactions: Interprets and analyzes electrical and mechanical system interactions (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) for efficient diagnosis and repair.

• Power Generation Systems Knowledge: Demonstrates knowledge of Cummins and industry standards; interprets and analyzes power generation system operations and integration (switchgear, power system controls, UPS, etc.).

• Product Repair and Maintenance: Repairs and maintains mechanical/electrical products following guidelines and standards, ensuring quality and efficiency.

• Service Documentation: Creates and verifies customer, equipment, and technical records; captures data using required service tools.

• Technical Escalation: Identifies and escalates technical issues to higher expertise levels, ensuring seamless transitions and timely responses.

• Values Differences: Recognizes and appreciates the value of diverse perspectives and backgrounds to foster a collaborative work environment.