Sustainability & Climate Client Service Analyst

Your Team Responsibilities

About MSCI: For more than 40 years, MSCI’s research-based indexes and analytics have helped the world’s leading investors build and manage better portfolios. Clients rely on our offerings for deeper insights into the drivers of performance and risk in their portfolios, broad asset class coverage and innovative research. Our line of products and services includes indexes, analytical models, data, real estate benchmarks and ESG research. MSCI serves 98 of the top 100 largest money managers, according to the most recent P&I ranking. For more information, visit us at www.msci.com.

Position overview: MSCI Inc. is seeking to expand its Sustainablity & Climate Client Service team. MSCI ESG Research is a leading provider of Sustainability & Climate research to institutional investors globally. Successful candidates will have a financial background, client service experience, and exhibit an interest for this business. They should have proven abilities to develop strong working relationships with external clients learn MSCI ESG Research products and guide clients to better use those products. Our clients span some of the world's largest pension funds and asset managers. Managing the relationships for a portfolio of clients exposes the analysts to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, analysts must learn about ESG products and issues, about their client's line of business and investment process, and then bring that knowledge together to provide insight and best practices to those client organizations. Client Service Associate must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI to all levels of client management

Your Key Responsibilities

• First point of contact for general queries directed to client services by phone, email or online case management
• Ownership and management of client enquiry and issue resolution processes for specific case types using salesforce
• Supporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practice
• The successful candidate will work closely with Service Delivery, Client Consultants, Sales and their Client Service colleagues across EMEA
• Achieve an appropriate understanding of MSCI ESG Research Solutions
• Become proficient at resolving MSCI ESG Research client questions and issues for specific case types
• Liaise with other MSCI departments to ensure all clients’ requests/inquiries are managed appropriately
• Maintain accurate records in Salesforce of client contact details and conversations, including cases, and emails
• Liaise with service delivery teams to optimize client experience
• Work on projects associated with product testing and liaise with cross-functional teams across regions

Your skills and experience that will help you excel

• 1-5 years of work experience in Client Service function would be preferred

• Bachelor’s degree required, MBA or Master’s Degree preferred

• Strong interest in Sustainability & Climate and how these factors impact the investment process

• Must be attentive to detail with a willingness to learn and grow per the business goals

• Must have an appreciation for diverse cultural norms and styles

• Prior knowledge of MSCI products and experience of a client facing role (preferred)