Support Specialist

- Provide Level 1 and Level 2 support for Eagle STAR/PACE application and their modules, maintaining high availability and performance standard.

- Support and troubleshoot IT systems, network infrastructure, and data management environments.

- Rapidly identify, triage, and resolve issues related to Reference Data and Eagle investment systems, escalating complex problems appropriately.

- Monitor system performance metrics and proactively address potential issues to ensure system uptime.

- Respond effectively to incidents, maintaining detailed documentation of issues, troubleshooting steps, and resolutions.

- Perform routine maintenance, daily operations, and handle high-priority support tasks.

- Collaborate with cross-functional teams to identify process improvements and support workflow enhancements.

- Stay current with new support tools, technologies, and industry best practices.

- Communicate technical information clearly to both technical teams and non-technical users.

- Develop a sound understanding of financial instruments, data flows, and market operations relevant to trading and fund management.

- Basic understanding of trading, fund accounting, investment banking, and capital markets concepts.

- Knowledge of Eagle STAR/PACE applications and modules is a plus.

- Strong troubleshooting, problem-solving, and analytical capabilities.

- Ability to document incidents and resolutions systematically.

- Eagerness to learn new technologies and adapt to evolving support environments.

- Effective communication skills to liaise with users and technical teams.