Support Lead

L3 Technical Resource for client (RBI, Belapur) Work from Client location.

• ·         Educational qualification - BE, BSc, MCA, etc. preferably with engineering background
• ·         Minimum 6-8 years’ of work experience in administration, design, implementation, upgrade and maintenance of Microsoft products related to M365 E3, Windows 10 Enterprise E5, Power BI, Microsoft Project, SharePoint, etc.
• ·         Willingness to learn new features to perform System Administration and Customization role as well if required.
• ·         Certification in CDN and CDN WAF technologies good to have.
• ·         Ability to guide the team and have regular meetings with L1 & L2 to get the updates and provide the support.
• ·         Should guide client for roadmaps and recommend on the deployed technology.
• ·         Capable of handling client escalations
• ·         Prior experience handling banking client
• ·         Certification in Microsoft Technology (including cloud) good to have.
• ·         Good communication and interpersonal skills

Roles & responsibilities (L3)

• 1.      Rolling out the key M365 E3 and M365 F3 features at RBI level.
• 2.      Timely Upgrade of M365 E3 and M365 features
• 3.      System Administration role
• 4.      Customize Microsoft products as per the RBI’s requirement.
• 5.      Platform developer for SharePoint, Power BI, etc.
• 6.      Roll out new Microsoft products at RBI level.
• 7.      Act upon Microsoft Premier Communications which includes Security Update Release, CSAM Newsletter, Security Slate, etc.
• 8.      Guide RBI for roadmaps and recommendations on the deployed technology. Optimisation of CDN WAF rules, Fine tuning of CDN caching policies, onboarding of new websites/sub domains on CDN and CD