Support Engineer
LifeCycle QHTL
5 - 10 years
Ahmedabad
Posted: 4/22/2025
Job Description
Group Company: Quick Heal Technologies Ltd
Designation: Support Engineer
Office Location: Ahmedabad Ahmedabad
Years of experience: to
Salary Range: INR to (Annual)
Position description: To assist customers/partners for Seqrite-Enterprise security products for Configuration, Deployment, Feature understanding, upgradation and issue resolution. This team acts as Frontline team to answer customer/Partners queries on Toll free, chat and e mail cases at TSC and to answer direct calls or on-site schedule at Branches. Provide world class customer experience while working with customers/partners, ensure resolution to their queries or escalation to the next level if not Resolved.
Primary Responsibilities:
- Maintain monthly self productivity score of more than 85% considering daily cases/calls/Chats/E-mail/remotes cases, SR Activities handled/closed, Knowledge sharing/upgradation activities, Participatio
- Maintain monthly self Technical Quality Score of more than 80% ( Call/E-mail/Remote/Bug)
- Maintain monthly Self Soft Skill Quality Score of more than 80% (Call/E-mail/remote/Bug)
- Maintain monthly Self Technical Test Score of more than 80%
- Maintain monthly self CSat Score of 75% or more with at least 10% Conversion Ratio
- Maintain monthly self FDR Score of more than 90%( Cases closed within 24 Hrs)
- Maintain Average Call Handling time < 11 Min for EPS and
About Company
LifeCycle, by Quick Heal Technologies, focuses on enterprise cybersecurity and identity management. It provides solutions for secure access, data protection, and compliance. The company caters to growing digital security needs across sectors.
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