Support Engineer IV, TDSRE
Amazon
2 - 5 years
Bengaluru
Posted: 4/15/2025
Job Description
Transaction Data Storage Reliability Engineering (TDSRE) team is looking for a Support Engineer IV to join our team and deliver strategic goals for Amazon eCommerce Storage Technologies (eCST) systems.
This is a great opportunity to join our mission to manage/build tech solutions that empower our customers.
As a Support Engineer IV, you are will be considered a technical subject matter expert for tools and services within the team.
The ideal candidate will have strong knowledge on distributed systems at scale and is interested to learn about database systems from database engine design to operating a tier
- 1 flagship product.
You will be responsible for reducing the operational toil and provide operational support for Sable services and help with critical projects like Sable Data Migration.
As a member of the team, you will be guiding team members from multiple disciplines to provide solutions that meet customers requirement.
You will play a significant role in hiring, mentoring, and training new hires.
Key job responsibilities
* Aid in the development and testing of operational tools that improve efficiency through automation
* Maintain software hygiene of the services team owns and supports.
* Work with peers and other teams on high
- severity, active support issues, prioritizing mitigation while investigating root
- cause fixes, including extensive troubleshooting.
*Ownership of operational and technical systems, tools and processes
*Creating and maintaining team specific knowledge
- base articles and operational training documentation
Assist in the training and development of new staff
Basic Qualifications
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience performing work within a Unix ecosystem – troubleshooting issues, scripting using either Shell or python.
- Strong troubleshooting and problem solving skills.
- Experience working with distributed systems and/or large
- scale applications.
- Experience in a 24/7 production environment.
- Basic understanding of networking concepts.
Preferred Qualifications
- Proven ability to troubleshoot and identify the root cause of issues, experience working with data stores and distributed computing technologies.
- Demonstrates skill and passion for operational excellence
- Experience with AWS products.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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