Support Engineer III, Amazon Payment Services
Amazon
5 - 10 years
Chennai
Posted: 18/06/2025
Job Description
Do you want to develop the next generation Payments products for MENA's fastest growing e
- commerce company? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions? If so, join us on Amazon Payment Services .
We are a group of talented technical professionals that are empowered and driven to build innovative world class experiences for millions of Amazon customers.
The Amazon Payment Services team is responsible to build product and technology solutions to build great payments products and experiences using various technologies to solve complex problems related to distributed systems, scalable architecture, machine learning, and algorithms.
About Amazon Payment Services, an Amazon Company: We serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily.
We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally.
Amazon Payment Services is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan, Oman, Bahrain and Qatar.
Key job responsibilities
In this role, you will be part of the team that’s responsible for the Cloud Services that enable payment product and features for customers in MENA region.
You will be involved in the scaling, deployment and monitoring of these services.
Most importantly, you will focus on the best ways to delight our customers.
Key job responsibilities
• Mentor and train other support engineers on day to day activities
• Software deployment support in staging and production environments
• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more Digital products or components
• Customer notification and workflow coordination and follow
- up to maintain service level agreements
• Work with support team for handing
- off or taking over active support issues and creating a team specific knowledge base and skill set
Basic Qualifications
-
- 1+ years of software development, or 2+ years of technical support experience
-
- Experience troubleshooting and debugging technical systems
-
- Experience in Unix, Java
-
- Experience scripting in modern program languages (Kotlin)
-
- Experience in agile/scrum or related collaborative workflow
-
- Experience troubleshooting and documenting findings
Preferred Qualifications
-
- Knowledge of distributed applications/enterprise applications
-
- Knowledge of UNIX/Linux operating system
-
- Experience analyzing and troubleshooting RESTful web API calls
-
- Experience in Java
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).