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Support Engineer III, Alexa Connect Kit, Alexa Smart Home, Alexa Connect Kit
Amazon
2 - 5 years
Bengaluru
Posted: 01/05/2025
Job Description
Would you like to be a part of building out the future of Smart Home Devices? Want to join a team that enables device makers to build smart home appliances?
The Alexa Connect Kit Team is seeking a Support Engineer to support IoT Device Makers.
As a support engineer you understand the business impact of support decisions.
You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
You think proactively and work to prevent support issues before they are realized.
You participate in design reviews to identify and mitigate support risks.
You work closely with development and QA teams to improve the change management life
- cycle.
You have a deep understanding of production architecture and are familiar with operating system best practices.
You identify and drive small production architecture changes.
The Alexa Connect Kit team is a team within Alexa Smart Home.
We offer managed services (cloud services, firmware, devices) for enabling device makers to build smart home appliances.
We work across verticals that Alexa Smart Home supports, partnering with manufacturers to bring to market everything from Christmas trees, coffee makers to light switches and air purifiers.
We get to help out big grand partners such as Toshiba, Sharp, Hamilton Beach and more realize their product vision at what they do best, whilst we bring best in class Alexa and Smart Home features into their products in an easy to integrate manner.
Key job responsibilities
At Amazon, we hire the best minds in technology to innovate and build on behalf of our customers.
The challenges SE's solve for at Amazon are big and influence millions of customers, sellers, and products around the world.
As a member of the Alexa Connect Kit team, you will be responsible for delivering tools and services to simplify the process for device makers to seamlessly manufacture IoT enabled devices.
You will design and own solutions to simplify internal team processes, launch readiness operations, and productions launches.
The ideal teammate is passionate about Alexa and has a track record of success in delivering new features and products.
A commitment to teamwork, knowledge of IoT systems, strong CS fundamentals, experience developing new systems, and strong communication skills (to both business and technical partners) are absolute requirements.
A day in the life
About the team
Would you like to be a part of building out the future of Smart Home Devices? Want to join a team that enables device makers to build smart home appliances?
You will get a startup like culture with the stability of an established industry leader.
You will get support and resources from some of the smartest people in the industry to continue learning.
You will build software that will materially improve people’s lives.
Basic Qualifications
- 2+ years of technical support experience
- Experience scripting in modern program languages
Preferred Qualifications
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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