Support Engineer II

Resposiblities:

·       Collect stats on the product performance, and coordinate with the internal product & development team for issues, features, enhancements, and resolutions.

·       Understand analysis of software application functionality, application monitoring, and suggesting improvements.

·       Provide necessary technical support for the team.

·       Manage monthly and ad-hoc product releases.

·       Establishing the root causes of application errors and escalating severe concerns to the Senior Engineer and architects.

·       Keeping a record of configuration changes and scheduling application updates.

·       Documenting processes and monitoring application performance metrics.

·       Should be providing front-end support to clients and colleagues in other departments.

·       SLA Management

·       Owns change management process.

·       Requirements:

·       A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar with 7+ years of experience.

·       Familiarity with logs reading, Java & Linux.

·       Strong knowledge of Postgres or RDBMS

·       Ability to manage code migration, document configuration changes, and monitor performance.

·       Exceptional ability to provide front-end support to internal departments and clients.

·       Exceptional communication skills.

·       Analytical & Problem-Solving skills