Support Engineer | Chennai, India
Photon
2 - 5 years
Chennai
Posted: 13/08/2025
Job Description
Support Team - Job Description
Requirements:
- Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Hands-on experience with ticketing tools and documentation tools.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with desktop applications and help desk software.
- Excellent communication skills and multitasking / ability to work based on priority.
- Ability to provide step-by-step technical help, both written and verbal.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
- Following standard procedures and policies for helping / solving issues to the appropriate internal teams.
- Ability to work on rotational shifts - 24/7.
About Company
Photon is a global digital consulting and technology services company specializing in digital transformation, customer experience, and enterprise modernization. Headquartered in Dallas, Texas, Photon works with Fortune 100 companies to deliver solutions in areas like omnichannel commerce, mobile and web applications, cloud adoption, AI, and data analytics. The company focuses on creating seamless digital experiences by integrating design, technology, and strategy to help businesses engage customers and improve operational efficiency.
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