Support Engineer -Bangalore

Key Responsibilities:

• Interact with end-users to provide and process information in response to inquiries, concerns, and requests about products and services.

• Gather information and determine the issue by evaluating and analysing the Cause for issue.

• Tracks each issue to closure and monitors / collates the type of issues occurring frequently.

•  Works with the relevant team to resolve or automate frequent concerns

Key Skills required for this role

• Excellent interpersonal and communication skills, both (written and verbal communication).

• Primary Skill - Strong SQL knowledge, MS Office.

• Prior working experience in technical support or related functions.

Educational Qualification: Education background (Any Graduate BCA, B.com, MCA etc. except Engineering Graduates).

Years of Experience (Minimum & Maximum): 1-2 Years