Support Engineer
Ascendion
2 - 5 years
Bengaluru
Posted: 29/01/2026
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Job Description
Job Title :: L1.5 & L2 Support Engineer
Location :: Bengaluru India (Hybrid - Onsite 2 in a week)
Minimum relevant experience :: 4
Job Description:
Core / Must Have
- Good communication skills
- Good Team player
- Collaborates with different teams
- Excellent reading and writing skills to work with different customer base.
- Customer focused and Security as priority mindset
- Good Organization skills
- Cloud experience (Prefer Azure )
- Agile experience
- Sensitive data handling experience
- Managing and handling user tickets within SLA
- Excellent reading and writing skills to work with different customer base.
- Apply security sensitivity knowledge when communicating with external users.
- Azure fundamentals(app insight, app registration renewal, config update, Secret management etc.)
- Application basic structure (Azure app services, Service accounts, SQL Server(s), Services, task manager, Browsers - Edge / chrome / Firefox / Safari etc.)
- Experience in escalating incidents and collaborating with teams in resolving issue
- Good troubleshooting skills
- Good SQL server query skills
Primary / Should Have
- Application basic IT technologies (IIS, Browsers, App Services, App insight, SQL etc.)
- CICD process - Release to different environments, coordinate necessary UAT, IT evaluation)
- Managing and handling user tickets within SLA
- Apply security sensitivity knowledge when communicating with external users.
- Azure fundamentals(app insight, app registration renewal, Config update, Secret management etc.)
- Application basic structure (IIS, AppPool, SQL Server, Services, task manager, Browsers - Edge / chrome / Firefox / Safari etc.)
- Application smoke testing and functional testing.
- Understand application hop points and analyze logs to identify root cause.
- Release management skills ( change coordination, release notes, communicate necessary stake holders, coordinate with dependent teams etc.)
About Ascendion:
- Ascendion is transforming the future of technology with AI-driven software engineering.
- Our global team accelerates innovation and delivers future-ready solutions for some of the worlds most important industry leaders.
- Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients.
- Join us to build transformative experiences, pioneer cutting-edge solutions, and thrive in a vibrant, inclusive culture - powered by AI and driven by bold ideas.
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