Support Engineer
Amazon
2 - 5 years
Chennai
Posted: 19/11/2024
Job Description
Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!
The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment.
This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Job responsibilities
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in Java and C++
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow
- up to maintain service level agreements
Work with support team for handing
- off or taking over active support issues and creating a team specific knowledge base and skill set
Key job responsibilities
On a typical day engineers might dive deep into understanding the root cause of customer issue, investigate why a metric is trending the wrong way, consult with top engineers at Amazon, or discuss radical new approaches to automate operational issues.
Our senior support engineering roles help engineers develop a broad range of skills.
Experienced systems development engineers often have leadership impact on their teams by becoming subject matter experts on several services.
They develop, build, deploy, operate, sustain, and grow the services in cloud production environments.
They are able to utilize trends and metrics to identify opportunities for improvements.
They help develop and refine procedures used by their team and internal customers.
They are able to develop at a high standard and can deal with new and ambiguous problem domains, while consistently delivering customer impacting change.
Basic Qualifications
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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