Support Engineer
Amazon
2 - 5 years
Chennai
Posted: 2/27/2025
Job Description
The role of a Support Engineer in Quality Mechanisms (QM) Support Team, involves maintenance of the systems owned by QM Team and building tools and components for improving efficacy of the Operations team.
QM Team owns the Quality Framework for detecting and surfacing quality issues to publishers for ensuring quality of the Kindle books.
Quality Mechanisms Support Team develop value added features to automate repetitive manual process and deliver tools to increase productivity of Operations Team.
We develop scripts to take care of scheduled activities and constantly update our automation framework to handle new use cases.
Once we identify a pattern, we invest in automation to reduce the manual work.
This job requires you to lead large multi
- team projects and resolve the most complex support issues.
You understand the business impact of support decisions.
You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
Key Job Functions Include these...
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily Java based projects
Functionally decomposing complex problems into simple, straight
- forward solutions.
Expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
Ensure quality of architecture, design & implementation of your systems.
You deliver designs that are robust and stable
Ownership of one or more Digital products or components
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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