Support Engineer - II, Perfect Order Experience
Amazon
2 - 5 years
Bengaluru
Posted: 3/16/2025
Job Description
Perfect Order Experience (POE) Team is looking for a passionate, results
- oriented, operationally focused Support Engineer to support the fast
- evolving and expanding Seller Compliance space.
The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self
- service (tools development), and business decision
- making support (data mining, report generation, scripting).
The Support Engineering team comprises world
- class engineers with technical skills blending systems and software engineering.
We are looking for a Support Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support
- related processes and technical support experiences.
A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics
- focused approach, demonstrates customer focus, and has the ability to lead in multi
- functional and fast
- paced environments.
If you fit the profile, we would love to talk to you.
Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day
- to
- day operational efficiency, and being self
- motivated.
The role also involves driving smaller
- scope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution
• Diagnose and resolve complex production software issues across multiple products and services
• Perform comprehensive troubleshooting and root cause analysis for technical challenges
• Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance
• Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting
• Maintain and configure software systems in staging and production environments
• Implement fixes and enhancements for internally developed software applications
System Operations and Monitoring
• Design and implement monitoring solutions to ensure system reliability and performance
• Manage software deployments and support infrastructure in AWS and web technology environments
• Create and maintain system and support status reports
Team Collaboration and Knowledge Management
• Coordinate support issue handoffs within the team
• Develop and contribute to a comprehensive team knowledge base
• Collaborate with cross
- functional teams to improve operational excellence
Product and Service Ownership
• Take ownership of digital products or system components
• Ensure adherence to service level agreements (SLAs)
• Coordinate customer notifications and workflow management
This rewrite provides a more structured and clear representation of the support engineer's responsibilities, highlighting key areas of expertise and expected outcomes.
Basic Qualifications
- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of software development with object oriented language experience
- 3+ years of virtualization, orchestration and cloud computing (eg.
Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
Preferred Qualifications
- 3+ years of distributed systems experience
- 3+ years of network and operating system support experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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