Support Engineer, CMT Promotions Excellence
Amazon
0 - 3 years
Bengaluru
Posted: 2/27/2025
Job Description
Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide.
CMT is looking for a Support Engineer (DevOps, Systems, Data Engineering, and Software Engineering skills) to own automating operational/development work.
This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team.
You will become intimate with the architecture of our systems and be responsible for diving deep into code, and developing solutions for our customers and services.
Primary responsibilities include owning troubleshooting, diagnosing and fixing operational issues, developing monitoring solutions, performing infrastructure maintenance and configuration, updating, tracking and resolving technical challenges.
Responsibilities also include working alongside development, updating/enhancing our current software, automation of support processes and documentation of our systems, by working with tech, product and operations team that own promotions systems.
Key job responsibilities
An SE III is responsible for leading all the support activities and setup the best practices within the system.
They regularly work with development teams to establish and improve service support.
They operate with limited guidance from management and aggressively drive issues to resolution.
They understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets.
They provide mentoring, training, documentation and tools to other Support Engineers to enable them to perform support activities.
They regularly contribute to the creation and improvement of all support documentation.
They help develop and refine operational policies and procedures used by your team and internal customers.
They work on support projects that are large in scope and lead other Support Engineers on smaller projects.
They participate fully and constructively in the planning of your team’s work.
They contribute to design and development of support tools using software engineering best practices.
They mentor other Support Engineers and may be involved in hiring.
About the team
Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide.
CMT is looking for a Support Engineer (DevOps, Systems, Data Engineering, and Software Engineering skills) to own automating operational/development work.
This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team.
You will become intimate with the architecture of our systems and be responsible for diving deep into code, and developing solutions for our customers and services.
Primary responsibilities include owning troubleshooting, diagnosing and fixing operational issues, developing monitoring solutions, performing infrastructure maintenance and configuration, updating, tracking and resolving technical challenges.
Responsibilities also include working alongside development, updating/enhancing our current software, automation of support processes and documentation of our systems, by working with tech, product and operations team that own promotions systems.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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