Support Associate

We are looking for a proactive and client-focused Support Associate to assist with day-to-day support operations, handle client queries, and ensure smooth coordination between internal teams and clients. The ideal candidate should have strong communication skills, problem-solving abilities, and a service-oriented mindset.

Key Responsibilities:

• Follow up with clients to ensure satisfaction and closure of tickets.
• Prepare basic reports and maintain documentation.
• Adhere to company policies, processes, and service standards.
• Support administrative and operational tasks as required
• Maintain professionalism and confidentiality while handling patient and business information.
• Monitor open cases and escalate unresolved issues to the appropriate stakeholders within defined SLAs.

Required Skills & Qualifications:

• Graduate in any discipline
• 24 years of experience in backend support / operations.
• Good verbal and written communication skills is MUST.
• Basic knowledge of MS Office (Excel, Word, Email)
• Experience in CRM or ticketing tools.