Support Analyst, NCT

Job Title: Support Analyst, NCT

Location: Bangalore, India

Role Description

• We are part of TDI Engineering group responsible for providing application support and operate with Engineering mindset. Our team provides an end-to end, follow the sun support service for application and platforms within the Engineering community that includes SDLC tools and applications.
• We are seeking a highly motivated IC to be a part of the team and contribute to Compliance Operations stream under TDI Engineering.  You will be responsible for managing day-to-day activities of the all the teams under Compliance Operations Stream.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Provide SDLC Governance support for projects within Deutsche Bank.
• Resolve application on-boarding and control verification requests.
• Resolve work requests submitted by end users on SDLC tools governance, controls and processes.
• Conduct generic and specific Training sessions and walkthroughs on SDLC governance and platform.
• Conduct release requirements walkthrough and enablement sessions to educate control owners and users.
• Perform release testing and validation activities on SDLC Platform.
• Monitoring and reporting the compliance rate and other related metrics.
• Coordinating, educating and helping application teams to close the controls onetime.
• Verifying the evidence provided by application team on closed controls.
• Quality assurance - Release requirements gathering, Preparing Test cases, UAT, Regression, Defect management and Production validation Testing for SDLC governance release.
• Ensure all knowledge is documented and Knowledge articles are kept up to date.
• Conduct Post Implementation Reviews for applications.
• Approach support with a proactive attitude, working to improve the environment before issues occur.

Your skills and experience

• 3 to 5 years for an analyst providing hands on IT support and interacting with application end users.
• Preferred: Experience in an investment bank, financial institution or large corporation.
• Bachelor’s degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma).
• Good analytical and problem-solving skills.
• Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels.
• Understanding of ITIL / best practices for supporting a production environment
• Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. 
• Ability to work across countries, regions and time zones with a broad range of cultures and technical capability.
• Exposure towards automation tools.
• Working knowledge and experience in SDLC tools, processes, SDLC Governance, controls and compliance.
• Experience in CI/CD, Devops tools and practices.
• Experience in technical/Operations support roles.
• Power Apps knowledge is required.
• Working experience in verification of the evidence of various SDLC controls.
• Experience in training and educating developers and end users on SDLC processes, governance and controls.
• Strong understanding and working experience of Change, Release, Incident and problem management processes.
• Working experience in Service now features and release management processes

EDUCATION/ QUALIFICATIONS

• Bachelor’s degree from an accredited college or university with a concentration in Computer Science or IT-related discipline.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.