Supply Chain Operations Associate

Skill required: Fulfill - Fulfillment Operations
Designation: Supply Chain Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Associate, Customer Service Band IV will support end to end provisioning within Supply Chain Management. The Associate, Customer Service Band IV will work cross functionally in the following areas: Building/processing orders, dispatching Techs and/or parts, Triage and quota management. The Associate, Customer Service Band IV supports the spare parts planning function of a major clients warranty exchange program and does this through professional communications, both to and from customers on behalf of OPTs clients. The Associate, Customer Service Band IV supports the companys processes through professional communications, both to and from customers, on behalf of OnProcess Technologys clients. As a result of customer contact, the Associate, Customer Service Band IV updates the company database with all appropriate information. You will be part of Supply Chain Planning Team which is responsible for end to end supply planning and execution In Fulfillment Operations, you will have to design and deploy new processes and technologies in operating model design, network/flow path modeling, global trade/logistics, transportation/DC operations and WMS/TMS technologies to improve client customer service and reduce operating costs.
What are we looking for? Perform/handle outbound or inbound customer and/or client communications. Advise customers on behalf of OnProcess Technologys clients. Interact with customers via various methods of communication. Utilize clients third parties to provide the entitled service. Resolve customer complaints and escalations. Inform the client about the development of their requests. Perform all necessary actions and closes requests with the consent of the client. Update applicable Program Database(s) accurately. Handle all return material authorization requests in support of customers that require replacement/repair of clients products. Analyze validity of service request reported and advise customer of action according to process. Provide service quotation for non-contracted services. Manage all calls according to the service level, assuring key timeframes are met. Resolve Tier 2 customer escalations. Perform/handle outbound or inbound customer and/or client communications. Advise customers on behalf of OnProcess Technologys clients. Interact with customers via various methods of communication. Utilize clients third parties to provide the entitled service. Resolve customer complaints and escalations. Inform the client about the development of their requests. Perform all necessary actions and closes requests with the consent of the client. Update applicable Program Database(s) accurately. Handle all return material authorization requests in support of customers that require replacement/repair of clients products. Analyze validity of service request reported and advise customer of action according to process. Provide service quotation for non-contracted services. Manage all calls according to the service level, assuring key timeframes are met. Resolve Tier 2 customer escalations.
Roles and Responsibilities: Perform/handle outbound or inbound customer and/or client communications. Advise customers on behalf of OnProcess Technologys clients. Interact with customers via various methods of communication. Utilize clients third parties to provide the entitled service. Resolve customer complaints and escalations. Inform the client about the development of their requests. Perform all necessary actions and closes requests with the consent of the client. Update applicable Program Database(s) accurately. Handle all return material authorization requests in support of customers that require replacement/repair of clients products. Analyze validity of service request reported and advise customer of action according to process. Provide service quotation for non-contracted services. Manage all calls according to the service level, assuring key timeframes are met. Resolve Tier 2 customer escalations.