Supplier Management Lead - C13 - CHENNAI

The Supplier Management team is responsible for providing delivery governance and oversight to our global supplier engagements and ensuring that the delivery of software and services from our suppliers meets our expectations and we get best value on the money we spend on them. This is part of Procurement and Third-Party Management team. This is a global role.

As a Supplier Management Lead, you will

• focus on Citi’s Strategic and Critical Suppliers across all categories, with focus on Application Development and Maintenance (ADM), and Banking Operations
• lead supplier engagement for SMB (Services, Markets & Banking) business - work with senior leadership in technology and business in SMB and functions (third-party, risk management, resiliency, information security, compliance, finance, audit, and others)
• leads complex, cross-functional strategic Supplier Management initiatives across Citi for SMB
• provide strategic supplier management support, manage supplier/parent level risk and compliance, identify optimization opportunities, and build and execute resource & location strategies
• help Citi derive the best value for the money we spend on suppliers

Responsibilities:

• Ensure that the delivery of products/services by the supplier meets the expectation of the technology and business teams
• Work with peer Supplier Management Leads to enshrine best practices across our suppliers and raise the bar to improve delivery.
• Proactively monitor performance and staffing of supplier project teams.
• Identify early indicators of issues in attrition, staffing or engagement governance model and take actions to address them before they affect project delivery
• Ensure clear communication and alignment between supplier teams and global teams on project priorities, risks and issues relating to resourcing, attrition etc.
• Work with partners to identify key, critical members of supplier project teams and work with global management teams to limit effects of attrition on project delivery and continuity
• Work with sector leads, relationship managers and project teams to mature the engagement model and implement key metrics, performance indicators and provide feedback to Citi and suppliers on resultant analysis
• Review supplier performance and provide qualitative and quantitative MIS on supplier performance
• Provide status reports, engagement reports and local intelligence to Citi senior management on a regular basis.
• Help global teams to transition work to India where required
• Mentor project SME teams co-located with suppliers on a proactive basis and help them to get the best value from the supplier project teams.
• Provide proactive oversight on strategic projects that are mission critical for Citi.

The successful candidate must have significant experience in

• ADM, Banking Operations and Services - managing large projects or programs in either or both areas
• formulating, syndicating, and executing strategies within and across business areas
• executing strategic transformations and process re-engineering initiatives to drive efficiency and effectiveness
• managing large suppliers in a complex multinational organization

The successful candidate will need to be a self-starter, articulate and able to engage with senior managers, with a can-do attitude, and strong influencing skills, capable of driving change in the organization.

Any individual joining or working within Citi will be expected to be a steward of the following Operating Principles:

• Treat everyone with dignity and respect
• Create an environment where talent thrives
• Act with urgency, courage and conviction
• Inspire excellence - be the standard
• Be accountable - own the outcome
• Be unselfish - empower others
• Reward results - promote meritocracy
• Act with integrity - do what is right
• Collaborate - be a Leader – it begins with you

Qualifications:

• 10+ years of previous Supplier Management, Sourcing, and/or Application Development, Business Operations, Program Management experience
• Experience working in a large, global, highly matrixed organization
• Robust financial services industry experience: significant experience working at a Wall St bank is a plus
• Proven track record of leading large, complex sourcing and/or contracting initiatives
• Excellent organizational, analytical, and time-management skills
• Excellent interpersonal, communication, presentation, and negotiation skills

Education:

• Bachelor's or equivalent degree from an accredited College or University
• MBA preferred