Supervisor, Training & Quality

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Design quality and experiential learning programs or content on banking products.
• Impart Need based training to new hires and production agents on training delivery, transaction monitoring, mentoring and evaluating the participants’ progress
• Design robust survey mechanism to gather feedback from all depts i.e. training, quality and operations- on current training programs -to identify learning opportunities and plug them through training content
• Ensure all training programs comply with regulatory requirements and company policies.
• Responsible for management of Trainers, including performance reviews, coaching/development
• Collaborate with different departments to streamline process/procedures
• Perform training need analysis on opportunity areas and develop refresher training programs for continuous improvement
• Responsible for sharing trends and reporting dashboards including intelligent analysis on pre / post-performance and project needle movement
• Liaise with clients and other departments to drive key training project to improve performance
• Set monthly /quarterly / annual learning and development objectives for the program
• Gather feedback from trainees and stakeholders to continuously improve training programs and materials.

Key Skills and knowledge:

• Good people management & Excellent communication skills
• Good knowledge of MS Office
• High level of Analytical skills
• Good working knowledge of analytical tools & Excellent Voice Proficiency.
• Analytical  and  Quantitative skills
• Data Handling / data interpretation
• Good working knowledge of Training systems, tools and technologies.
• Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage the Training Function effectively
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet time-lines and work under pressure in an unstructured environment
• Detail oriented, Strong organizational and Presentation skills
• Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)
• ·Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.

Qualification :- Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities

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