Fiduciary Trust International is a premier investment and wealth management firm with a commitment to growing and protecting wealth across generations. We offer a dynamic and collaborative approach to managing wealth for high-net-worth and ultra high-net-worth individuals and families, family offices, endowments, foundations, and institutions. Unlike other firms, our investment managers, tax and estate planning professionals work together to develop holistic strategies to optimize clients’ portfolios while mitigating the impact of taxes on their wealth. As a fiduciary, the guidance we provide is always in the best interests of our clients, without conflict or competing benefits. We offer boutique customization and deep expertise in specialized investment, tax and planning strategies alongside sophisticated technology and custody platforms.

Fiduciary Trust International is owned by Franklin Templeton, a dynamic firm that spans asset management, wealth management, and fintech, giving us many ways to help investors make progress toward their goals. With clients in over 150 countries and offices on six continents, you’ll get exposed to different cultures, people, and business development happening around the world.

What is the Supervisor – Operations responsible for? 

• Fiduciary Operations continue to evolve into a more complex, data-driven function that supports our global service model. In this environment, the role of Supervisor requires increasing levels of accountability, subject matter expertise, and leadership to ensure productivity and service excellence.

Subject Matter Expertise and Team Support:

• Serve as a reliable subject matter expert by assisting with day-to-day operational tasks and providing hands-on support, particularly when team members are unavailable.

Proactive Execution and Accountability:

• Demonstrate initiative by meeting deadlines, providing timely status updates, and following through on all assigned tasks and open items without prompting.

Communication and Documentation:

• Improve written communication skills to clearly articulate issues such as operational breaks, errors, and system defects, along with their root causes, proposed solutions, and final resolutions.  It is equally critical that the supervisor be able to ascertain when this level of work and detail is required.

Managerial Alignment and Instruction Delivery:

• Ensure directives from Management are understood and accurately conveyed to the team, reinforcing clarity and consistency in execution.

Operational Oversight and Approval Responsibilities:

• Approach all approval responsibilities with precision, recognizing the critical role this function plays in ensuring accuracy and minimizing errors.

Policy Familiarity and Procedural Updates:

• Maintain thorough knowledge of Security Services team procedures, and ensure they are reviewed and updated regularly as needed.

Team Coordination and Workload Prioritization:

• Take ownership in coordinating team activities, stepping in to manage workloads when priorities shift or capacity is constrained.

Deadline Management:

• Uphold accountability for meeting deadlines independently, without requiring follow-up from Management.

Technical Proficiency – Excel:

• Strengthening Excel skills, which are essential for data analysis, reporting, and overall success within the Security Services functions.

Cross-Functional Collaboration:

• Establish a collaborative and productive working relationship with all operational teams.

People Leadership and Team Development:

• Demonstrate effective people leadership by setting a professional tone, modeling accountability, providing constructive feedback, and creating a supportive environment that motivates and engages the team. This includes addressing performance issues directly, recognizing team contributions, and facilitating continuous development.

What are the ongoing responsibilities of the Supervisor – Operations?

Supervise the Securities Services Team (SST) staff:

• Monitor staff performance measurements and provide timely feedback to both staff and management.

• Ensure staff is effectively trained to execute their daily responsibilities.

• Create career progression plans for Sr. Analyst

• Create succession plans for Sr. Analyst

• Evaluating Performance appraisals

• Hire, terminate

• Mentor & train, as needed

Oversee the SST functions:

• Maintain, recommend and implement efficient departmental processes and ensure departmental procedures are kept current and an effective control environment is maintained

• Ensure all daily work is completed timely, accurately and according to procedures

• Aged Fails should be resolved by finding different solutions; escalating to LOB or Custodian as needed.

• Ensure all management reporting is complete, timely and effective given any process or data changes.

• Participate in the Annual Risk review of the process

• Addressing Functional queries and should ensure timely resolution of issues while taking into consideration impact of issues and sites and escalate to Manager, as necessary. Should be point of escalation

• Adhere and ensure adherence to the Fiduciary clean desk and paper shredding policy

• Support Internal/External Audits

• Identify and implement process improvements

• Identify and communicate workflow and training deficiencies and develop resulting action plans, etc.

• Maintain a regular communication medium with business partners to discuss service levels and trends identified.

• Establish and maintain quality standards for external and internal verbal/written communication

Assist in the management of projects assigned to the SST:

• Assist and provide input into project plan

• Participate an Leads Business projects

• Report any issue or problems proactively

• Back up Manager or Other supervisors within the department, as needed

• Maintain Business Continuity procedures and creating BCP site for all activity done in this location.

What ideal qualifications, skills & experience would help someone to be successful?

• MBA (Finance) degree required with focus on accountancy/commerce

• 1-2 years’ experience as supervisor or above

• Overall working experience of 8+ years

• Background in finance desirable

• Experience in global trading & settlements functions (trade settlements, corporate actions, securities processing)

• Sound Knowledge of financial markets and various security types

• Excellent communication skills required – both oral and written

• Heavy interaction with many US sites – ability to communicate well in English

• Extensive use of MS Excel and PowerPoint

• Strong Organization and project management skills

• Strong knowledge of FX and securities markets

• Strong Securities service market knowledge and knowledge of OTC product.

• Strong transition management skills

• Ability to solve complex problems on a regular basis

• Must be able to make quick decisions and implement, while still being thorough

• Strong technical and analytical skills

• Document and implement controls of new processes.

• Conflict resolution skills

• Supervise a staff of individuals with varying levels of experience and backgrounds.  Responsible for the training and development of assigned personnel.

• Recommend and implement changes/additions to group procedures to increase efficiency and/or accuracy.

• Ability to lead change strategies and hold staff accountable for action

• Ability to influence and negotiate within own department and across the organization

Work Shift Timings - 6:30 PM – 3:30 AM IST