Supervisor - DOC MGT

About Us

Moder, formerly known as Archwell Operations, is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to become an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

Link - https://www.gomoder.com/about-moder

Additional Roles & Responsibilities: 

•Manage a team of 15 to 22 Associates for their day-to-day activities including but not limited to Attendance, Production, Quality and SLA Adherence.

•Motivating the team to achieve organizational goals.

•Developing and implementing a timeline to achieve targets.

•Delegating tasks to team members.

•Conducting training of team members to maximize their potential.

•Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

•Conducting monthly performance reviews.

•Contributing to the growth of the company through a successful team.

•Support Assistant Managers and Managers in critical decision making in the process which can be valuable in improving efficiency or quality.

•Creating a pleasant working environment that inspires the team.

 Additional Skills:

Basic Degree completion (15 years of education)

•Excellent written and oral communications skills

•4+ years of US Mortgage experience with 1 year as Team Leader role

•Good exposure to MS office (Excel and PPT).

•Confidence and skillful negotiating skills