Supervisor - Closing

About Us

Moder, formerly known as Archwell Operations, is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to become an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

Link - https://www.gomoder.com/about-moder

Job Roles and Responsibilities:

• Strong organization and planning skills along with the ability of applying an analytical approach to resolving problems and identifying solutions.

• Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost /service levels.

• Ability to maintain control, direction and motivation in an ever-changing environment.

• Excellent Communication skills

• Ability to maintain seamless interface between the operations team and the business partners / internal customers & stakeholders, especially in high pressure scenarios.

• Self-driven individual with confidence in taking the right decisions in the interest of the business.

• Ability to identify and proactively manage upcoming issues.

• Where demanding productivity and quality goals must be met, and preferably where the service uses technology.

• The person will have a strong people and processes orientation and should have demonstrated an ability to address complex logistical issues with at least 5 years of experience in operations.

• The candidate should be currently managing a similar process for a financial service client.

• Experience in mortgage industry with knowledge of mortgage processes like Closing and Funding etc.

• A natural leader with hands on management style and can-do attitude.

• Ability to maintain control, direction, and motivation in an ever-changing environment.

• Ability to handle multiple tasks and co-ordinate with partner sites / teams.

• To deliver to the client in the metrics of productivity, quality and time

• Ensure productivity (in terms of time taken per unit output) as per client specification during the ramp up stage and the steady stage.

• Ensure quality of output independently assessed by the quality team and client feedback.

• Ensure delivery of specified productivity and quality within the time frame during the ramp-up stage and the steady stage

• To lay down robust processes to plan, control and monitor the metrics of productivity and quality to provide leadership to the entire team.

Qualification & Experience

Educational qualification and years of experience required in any specific domain/skill for the role:

• Basic Degree completion (15 years of education).

• Excellent written and oral communications skills.

• Completed minimum of 12 Months in Origination and Archwell / Moder

• Good exposure to MS office (Excel and PPT).

• Not on performance improvement plan / Counselling in last 6 months

• He / She should have scored 4 or above in last year performance score