Supervisor, Training

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 

Role and Key Responsibilities:

• Manage New Hire training end to end.

• Bridge gaps in product, process, language, comprehension and cultural aspects of all LoBs.

• Represent Concentrix on client calls and calibrations.

• Work closely with Ops and Quality team design action plans to plug areas of opportunity.

• Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)

• Responsible for managing retention during training.

• Manage/create process SOPs and training refreshers.

• Drive C-Sat & E-sat initiatives to add value to the Process and customer.

• Manage training MIS for classes and other related training work.

• Should be able to contribute to process improvements and innovation in the training function.

• Shall be responsible for all risk management & compliance activities as applicable to this role.

Key skills and knowledge:

• Should have graduate.

• Must have excellent presentation and communication skills.

• Should be able to drive key performance metrics related to training.

• Must be flexible to work in a 24X7 environment.

• Proficient with MS Office

• Should have basic knowledge of process mapping.

• Excellent communication and leadership skills

• Ability to plan, multi-task and manage time effectively.

• Strong writing and record keeping ability for reports and training manuals.

• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

Educational qualification: Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

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Language Requirements:

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