Supervisor, Data Analyst

Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visit www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.
 

Roles & Responsibilities

• Developing and implementing operational strategies.
• Managing and supervising a team of employees.
• Analyzing and improving processes to increase efficiency and productivity
• Identifying and resolving operational problems and issues.
• Ensure Service Level Agreements (SLA) are met on timelines and accuracy
• Ensure feedback is provided for the process.
• Systematically identify, analyze and tackle issues and problems to reach optimal solutions in a timely manner.

Professional Qualification

• Experience of 3-5 years in technical support to software products (B2B SaaS product)
• Experience in customer service, technical support, ticketing tools, and troubleshooting skills.
• Operational Excellence: Proven track record of driving operational excellence and process improvements.
•  Communication: Excellent communication and interpersonal skills.
• Attitude: Highly positive attitude and a people person.
• Multitasking: Ability to work under pressure and handle multiple tasks simultaneously.
• Technical Skills: Proficient in Microsoft Office Suite and operational management software (JIRA, SF, Netsuite)
• Strong team player while possessing the autonomy to manage his own workload.

The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes.

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.