Supervising Associate EYP EM

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Experience Management : Supervising Associate

The Opportunity

EY Global Delivery Services (GDS) is a dynamic network of 50,000+ professionals delivering innovative and strategic solutions across the globe. Experience Management (EM) plays a key role in EY’s NextWave strategy by ensuring our people gain meaningful client experiences aligned to their career aspirations.

As an Experience Management Supervising Associate, you will join a high-performing workforce management team, driving optimization, innovation, and best-in-class services. You’ll gain exposure to global stakeholders, industry-leading practices, and opportunities for continuous learning and career growth.

Key Responsibilities

• In this role, you will manage staffing operations for an assigned service line/region and support the end-to-end demand management process. Your responsibilities include:
• Resource Management: Oversee demand pipeline, capacity planning, demand–supply matching, recruitment coordination, headcount and bench management, and reporting/MIS.
• Demand Fulfilment: Track and analyze pipeline projections, evaluate fulfilment options, assign projects to suitable talent, and align resources with business priorities.
• Process Excellence: Ensure compliance with EM protocols, drive operational efficiency, implement resource optimization techniques, and support process improvement/automation initiatives.
• Stakeholder Engagement: Build strong relationships with service delivery leaders, establish governance forums, and facilitate business reviews.
• Team Support: Guide junior WFM professionals, support performance reviews, and contribute to employee engagement initiatives.
• Cross-Collaboration: Promote cross-service line resourcing and knowledge sharing across EM teams.

Skills & Attributes for Success

• Strong expertise in resource management, demand planning, and MIS.
• Analytical and solution-oriented mindset with excellent execution skills.
• Proficiency in MS Excel, PowerPoint, and Word.
• Strong stakeholder management and communication skills.
• Ability to work with numbers, analyze staffing trends, and negotiate solutions.

To Qualify, You Must Have

• Graduate degree with 6–8 years of workforce management experience.
• Prior experience in mentoring or guiding junior team members.
• Understanding of business models, financials, and operational aspects of service delivery.
• Strong time management, reporting, and analytical skills.

Preferred Qualifications

• Experience in change management, project management, forecasting, and workforce planning.
• Exposure to BI tools such as Power BI, Alteryx, or Spotfire.

What We Look For

We seek motivated and driven workforce management professionals with proven expertise, strong business acumen, and a passion for delivering results. The ideal candidate combines analytical ability, business understanding, and strong interpersonal skills.

What We Offer

At EY GDS, you’ll have access to:

• Continuous learning – Build the skills and mindset to thrive in a changing world.
• Career growth on your terms – Flexibility and tools to make a meaningful impact.
• Transformative leadership – Insights, coaching, and confidence to lead effectively.
• Inclusive culture – A workplace where you are valued for who you are.

EY | Building a better working world 

 
_x000D_ EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
_x000D_ Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
_x000D_ Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.