Success Factor Manager (LMS)

About us

KPMG Delivery Network India (KDNI) is a diverse entity spread across multiple cities in India. We are an important part of the KPMG Delivery Network (KDN), a global organization that supports KPMG member firms in delivering global priority solutions to their clients across a number of different industries. Our team of over 3,000 professionals in India are known for their technical acumen and business insights, that come together to deliver exceptional client service. When you join KDN, youll be a part of the wider KPMG global network working alongside some of our professions most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to the clients of KPMG member firms and driving positive change in the communities we serve. As a KDN India colleague you will be helping to accelerate new ways of working, using cutting-edge technology to create increased value, and working together with member firm colleagues across the globe to drive sustainable growth and help achieve our ambition to be the most trusted and trustworthy professional services firm.

Come as you are

As a firm, we are deeply committed to diversity, inclusion and equity at our workplace. We offer a safe and inclusive environment built on trust, where all our colleagues can bring their authentic selves to work and know that their uniqueness is valued. We prohibit unfair treatment of applicants and employees and discrimination on any ground, including but not limited to, caste, religion, color, ancestry, marital status, medical condition, sex, gender identity and/or expression, sexual orientation, age, nationality, cultural origin, family or parental status, defense veterans, physical, mental or sensory disability or any other status or characteristic protected by applicable Indian laws and regulations.

Job Summary:

Roles and Responsibilities:

• Support SuccessFactors LMS implementations and conversions end-to-end.
• Manage and support multiple learning platforms including GLMS, ETRF, KSEE, MTM, Credly, Clarus, Degreed, Intuition, Pluralsight, Cultural Wizard, Reporting tools, and Kaltura.
• Manage change requests, enhancements, and product releases.
• Standardize processes and create quick reference materials for common issues.
• Ensure SLA and response time across all LMS portfolios.
• Handle escalations and set clear expectations with Managed Functions across member firms.
• Facilitate seamless knowledge transfer within the team.
• Coach team members on SLA adherence, best practices, and system functionalities.
• Manage team leaves and ensure backup coverage during holidays.
• Reassign tickets effectively to maintain continuity during absences.
• Conduct regular team meetings and 1:1s to ensure alignment & engagement.
• Provide timely and constructive feedforward to team members.
• Build internal SMEs and drive training & skill development.
• Identify and deploy relevant training opportunities for the team.
• Communicate updates and changes to stakeholders in a timely manner.
• Promote innovation and process improvement across the team.
• Train the team on structuring high-quality responses and communications.

Interpersonal Skills:

• Strong understanding of SuccessFactors LMS and learning technologies.
• Excellent stakeholder management and communication skills.
• Proven leadership and team management capabilities.
• Analytical mindset with a focus on continuous improvement.
• Ability to manage multiple portfolios and priorities effectively.

Education/ Professional Qualifications:

• Bachelor of Engineering or Technology.
• SAP SuccessFactors Learning Management Certified.
• Location: Bangalore only (Hybrid work should be able to work for 2 to 3 days from office)
• Exp-10 to 13 Years.
• Team Management is Mandate.