Job Summary
We are seeking a dedicated Subject Matter Expert in Order to Cash (O2C) with 4 to 7 years of experience. The ideal candidate will have a strong background in pricing strategies and domain expertise in Order Management and Accounts Receivable. This role requires working from the office during night shifts. The candidate will play a crucial role in optimizing our O2C processes and ensuring seamless operations.
Responsibilities
Lead the implementation and optimization of O2C processes to enhance efficiency and accuracy.Oversee the management of order processing and ensure timely and accurate order fulfillment.Provide expertise in pricing strategies to maximize revenue and profitability.Collaborate with cross-functional teams to streamline order management and accounts receivable processes.Monitor and analyze key performance indicators to identify areas for improvement.Ensure compliance with company policies and industry regulations in all O2C activities.Develop and maintain documentation for O2C processes and procedures.Train and mentor team members on best practices and new processes.Resolve complex issues related to order management and accounts receivable.Communicate effectively with stakeholders to provide updates and gather feedback.Utilize data analytics to drive decision-making and process improvements.Support the implementation of new technologies and systems to enhance O2C operations.Contribute to the development of strategies to improve customer satisfaction and retention.
Qualifications
Must have a strong background in pricing strategies with proven experience in implementing and optimizing pricing models.Must have domain expertise in Order to Cash including Order Management and Accounts Receivable.Should have excellent analytical skills to monitor and improve O2C processes.Should possess strong communication skills to collaborate with cross-functional teams and stakeholders.Must be detail-oriented with the ability to manage multiple tasks and priorities.Should have experience in training and mentoring team members.Nice to have experience with data analytics tools and technologies.Nice to have knowledge of industry regulations and compliance requirements.Must be willing to work night shifts and from the office.Should have a proactive approach to problem-solving and process improvement.Must be able to develop and maintain comprehensive documentation for O2C processes.Should have a customer-centric mindset to enhance customer satisfaction and retention.Must be adaptable to new technologies and systems to support O2C operations.
Certifications Required
Certified Order to Cash Professional (COCP) Certified Pricing Professional (CPP)
