Subject Matter Expert, Books (Variable)
Amazon
2 - 5 years
Chennai
Posted: 18/07/2025
Job Description
Role & Responsibility
1.
He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.
2.
He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors.
He/she has to follow SOP to catch errors in the content.
3.
He/She should be able to provide floor support to DA's on clarifying their queries during execution
4.
The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA.
The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
5.
The employee will be an individual contributor for this role.
6.
In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
7.
He/She should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.
Basic Qualifications
- A graduate in any field of study.
Quantitative fields such as engineering is preferred but not mandatory, with relevant experience in Software testing, 2 to 3 years of industry experience.
- Ability to meet deadlines in a fast
- paced work environment driven by complex software systems and processes.
- Good at problem solving, data analysis and troubleshooting issues related to content quality.
- Good interpersonal skills to manage ongoing relationships with software team and inter
- operations teams.
- Goal
- driven and target
- oriented while being able to step back and look at the bigger picture
Preferred Qualifications
- Knowledge about various aspects of English.
- Proof reading skill set will be an added advantage.
- Self starter, good team player.
- Strong attention to detail in editing content and deep dive and identify root causes of issues.
- Knowledge of or experience in Publishing industry is a big plus.
- Ability to drive new mechanisms within internal teams.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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