Subject Matter Expert - BDS

Key Responsibilities:

• Handle region-wise dental/clinical technical queries from customers, partners,
• or internal teams.
• Provide accurate, clear, and professional clinical guidance over calls and other
• communication channels.
• Manage inbound and outbound calling processes related to customer queries
• and support.
• Understand customer concerns and resolve queries efficiently within defined
• TAT.
• Coordinate with internal teams (Operations, Planning, etc.) for complex query
• resolution.
• Maintain proper documentation of calls, queries, and resolutions in
• CRM/system tools.
• Ensure high customer satisfaction by delivering empathetic and solution-
• oriented support.
• Stay updated with dental products, procedures, and regional requirements.
• Follow SOPs, quality standards, and compliance guidelines.

Required Skills & Competencies:

• BDS qualification with 12 years of relevant experience
• Strong clinical knowledge and ability to explain concepts clearly
• Excellent communication and calling skills
• Customer-focused mindset with problem-solving ability
• Ability to handle region-wise responsibilities and language preferences
• (preferred)
• Basic knowledge of CRM systems and MS Office
• Good documentation and follow-up skills.