Subject Matter Expert- R2R

Cognizant

2 - 5 years

Hyderabad

Posted: 30/03/2025

Job Description

Job Summary

Manages first response for routine technical inquiries tasks requests and escalation

Provide a first point of contact for technical support for initial ongoing issues that clients standard service customers face in their day to day use of clients products.

Responsibilities

Intermediate technical problem solving capability

Ability to routing complex tickets to DSEs Dedicated Support Engineers

Basic understanding of Database management concepts.

Prior Tier 1 Support experience

Language proficiency at B1 B2 Level on CEFR Scale

About Company

Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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