Subcontractor

Area(s) of responsibility

Skills: ServiceNow Configuration Manager

Experience: 6-10 years

Location: Pune Only

• Implementing, managing, and configuring ServiceNow Discovery to automate IT asset identification and tracking.
• Establishing and maintaining connections with various data sources using ServiceNow Graph Connectors.
• Overseeing data governance, defining the structure of the configuration management system, and supervising mapping and discovery activities.
• Leading the tracking and managing of update sets for system changes across environments.
• Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
• Perform day to day support, administration and maintenance of ServiceNow Discovery initiatives.
• Implementing, managing, and configuring of Agent Client Collector (ACC) within the ServiceNow platform
• Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.
• Develop clear and concise technical and process documentation.
• Facilitation of projects and deliverables across CMDB stakeholders.
• Mentoring and coaching of junior business analysts.
• Data management support for the hardware asset and software asset management teams.
• Serving as a Subject Matter Expert (SME) on the CMDB.