Job TItle : Associate/Sr Associate - Student Experience

Job description

Support students and parents throughout their BrightChamps journey, ensuring a

seamless and engaging experience.

Address concerns and refund requests with empathy, accuracy, and efficiency.

Manage escalations across chat, call, and email channels to maintain a positive

parent and student experience.

Mentor students to ensure effective app usage and maximize learning outcomes.

Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve

customer issues within stipulated TAT.

Take ownership of all customer-facing ad hoc requirements from internal teams,

ensuring swift and effective execution.

Job requirements

Candidates of experience in customer experience or support

roles or freshers with good communication skills.

Strong communication skills, both written and verbal.

Empathetic, solution-oriented, and comfortable working in a fast-paced environment.

Ability to manage multiple channels (chat, email, calls) and collaborate with

cross-functional teams.

A passion for education and a genuine interest in helping students succeed.

Job location

HSR Layout, Bangalore

WFO - 6 days a week | rotational Week off,

Student Experience Associate/Sr Associate