Student Experience Associate (Night Shift)

Job TItle : Associate - Student Experience

Job description

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• Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience.
• Address concerns and refund requests with empathy, accuracy, and efficiency.
• Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
• Mentor students to ensure effective app usage and maximize learning outcomes.
• Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated TAT.
• Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.

Job requirements

• Candidates of experience in customer experience or support roles or freshers with good communication skills.
• Strong communication skills, both written and verbal.
• Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
• Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
• A passion for education and a genuine interest in helping students succeed.

Job location

HSR Layout, Bangalore

WFO - 6 days a week | rotational Week off

Laptop is Mandatory