About the Role:

We are looking for enthusiastic and empathetic Student Success Counsellor to

join our Student Success Team at CloodOn Musica Pvt Ltd. This role is pivotal in

building strong relationships with students and instructors, ensuring their

satisfaction, and enabling a seamless learning experience.

Key Responsibilities:

Serve as the first point of contact for students and instructors via calls and

emails.

Understand and resolve queries with empathy and a solution-oriented

mindset.

Maintain detailed records of interactions and resolutions.

Share relevant updates and escalate issues when needed.

Contribute proactively to process improvement and internal knowledge

sharing.

Prepare reports on student feedback, reviews, and retention metrics.

Provide guidance and support to the SSE team.

Monitor and minimize student dropouts by identifying early warning signs and

taking preventive measures.

Interact with new students to ensure smooth onboarding and focus on

student retention.

Conduct orientation sessions for new students.

Act as the primary point of contact for student and parent queries.

Analyze student feedback and recommend improvements in teaching

methods and support processes.

Qualifications & Experience:

Bachelors Degree (required)

13 years of relevant experience in customer support, education, or

service-oriented roles

Skills & Competencies:

Excellent verbal and written communication skills

Fluency in English, Hindi, and Regional Language

Strong problem-solving and time-management abilities

High levels of empathy and patience

Team player with a proactive mindset

Familiarity with basic Excel

Ability to work independently and manage multiple tasks

Student Counselor ( Retention - Up to 3 yrs edtech experience)