Student Coordinator

Job Title: Rostering Coordinator

Experience: 1+ Years

Shift Timings: US Shift 6:30 PM or 7:30 PM IST

Work Model: Hybrid (3 days office)

Role Summary:

The Rostering Coordinator supports schools and districts by onboarding users onto the i-Ready platform. This role involves managing student and staff data, troubleshooting rostering issues, and working closely with educators and internal teams to ensure smooth account setup.

Key Responsibilities:

• Manage and troubleshoot rostering methods (Clever, ClassLink, manual uploads, i-Ready)
• Work with large datasets and Excel to prepare student and staff rosters
• Use Salesforce to manage and track customer cases
• Support educators with account setup and user onboarding
• Resolve customer and technical issues related to rostering
• Assist with district-specific projects and data uploads

Required Skills:

• Strong customer service and communication skills
• Good knowledge of Excel and MS Office
• Experience using Salesforce or similar CRM tools
• Attention to detail, time management, and problem-solving skills
• Ability to explain technical processes to non-technical users

Experience:

• 1+ year of experience in customer support or a similar role
• EdTech or rostering support experience is a plus