STS Cross Function Hypercare Support Engineer

Security Technology – Cross Function Hypercare – Support Engineer

Job title: Security Technology – Cross Function Hypercare – Support Engineer

Today’s world is fuelled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust.

Within Information Security we blend risk strategy, digital identity, Cyber Defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.

The opportunity

We are looking for a Cross Function Hypercare Support Engineer, who will become part of our Security Technology Services team. In this role, you will be involved in supporting end users as part of the deployment of security tools to ensure successful implementation of security technology and main security posture of the organization.  You will have the opportunity to stand up new technologies and work with internal and external groups to ensure the related systems are secure and robust.

Your key Responsibilities

Your key responsibilities will include:

• Supporting the run state of our security technologies, ensuring that they are operating within agreed service levels and at peak possible performance.

• Bringing operational expertise into efforts that introduce new technologies and upgrade current ones.

• Providing technical oversight of Information Security technologies that fall under the team’s responsibilities.

• Managing, driving, and coordinating planned maintenance activities as well as incidents for Information Security technologies.

• Representing the team in specific project activities, including leading projects and managing the activity of others towards successful completion.

• Articulating technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders.

Please note that this role requires to work EMEIA/AMERICAS hours and every weekend.

Skills and attributes for success

We are interested in people who bring in operational experience in large environment with excellent communication skills and having performed detailed troubleshooting of issues, by using their analytical skills and collaborating with other technical teams, stakeholders and internal and external customers spread across the globe. As a successful candidate you will have functional and/or technical experience in supporting security technologies including detailed knowledge of many of the following: Windows and Linux Operating systems, networking concepts & mechanisms, EDR, AV/AM, DNS, Encryption, E-Mail technologies, and other relevant technology.

To qualify for the role, you must have

• Approximately 3-5 years of experience in supporting end user technologies and troubleshooting issues associated with it.

• Strong communication skills to interact with people around the globe.

• The ability to train & coach staff in technical processes and practices.

• Experience working in a large global virtual environment

• Strong English language skills – written and verbal

Ideally, you’ll also have

• Bachelor's degree in computer related field or equivalent work experience.

• Completion of ITIL v3 or v4 Foundations training is preferred

What we look for

We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services.

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.

• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.